%20(1).png)
Position: General. Manager - Client Servicing JOB LOCATION: COLABA, MUMBAI Experience: Min 12 years
CTC: Rs.16 lacs to Rs. 20 lacs pa
PURPOSE OF ROLE: To oversee and lead the Client Services team which manage and grow our existing client accounts by devising client strategy, developing client relationships and delivering client objectives.
JOB DESCRIPTION Revenue Targets
Set Revenue Targets in accord with the Board mandate for new incremental business and ensure fulfilment.
To create and develop commercial opportunities with existing clients maximising account and revenue growth.
To negotiate beneficial and competitive rate cards and contracts with clients' procurement team.
Ensuring assessment and approval of estimate and timely closure of invoices by the CS team.
Managing the P&L of all projects at a board approved level.
Ensuring timely management of client receivables.
Cross Selling / Up Selling
Identify, cross-sell and up-sell opportunities across the current client base and bring new opportunities to the business.
To build a pipeline of future work and ensure that the company’s existing client revenue target is achieved.
To identify, initiate and nurture relationships with partner companies, sister concerns and different department of an existing client.
Strategic Objectives
Manage the financial budget and hiring plans for the Client Servicing Team.
Effectively address client satisfaction, renewal and escalation issues until resolved.
Develop a strong understanding of clients’ marketing and business objectives and drive. High-level strategic plans and objectives.
Provide strong & relevant account management coaching in the field of play.
Create new sales tools including marketing presentations.
Identify, develop and build differentiators in client offerings.
To input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.
To drive client service excellence and a culture of delighting clients.
To promote the company’s vision and values.
Training & Team
Increase the effectiveness and efficiency of subordinates, follow best practices, manage & train resources.
To hire and build a team of professionals primarily involved in CS.
Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.
Create an environment of healthy inter departmental coordination with other departments.
To be responsible for self-development and to participate in the company performance development process.
Process Adherence
Managing internal and external processes including, departmental MIS, Reviews, Training, Forecasts, etc. on weekly and monthly basis.
Ensure adherence to the Standard Operating Procedures of the department.
To carry out all duties in accordance with company policies and standards
Deliver all aspects with the HR including recruitment, review, appraisals
Maintaining confidentiality & Non-disclosure for the departmental work
Qualifications
To have 12 years or more of experience in the same or related industry and marketing background.
Advanced Degree in business, marketing.
Exemplary client service skills with the ability to maintain and extend client relationships.
Strong marketing thinking and understanding of the communication disciplines.
Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others.
Proven leadership experience managing teams and coaching and mentoring individuals.
ABOUT THE COMPANY: Company is a digital advertising Company and also offers complete range of marketing services like Digital Marketing, Creative Services, Event Services, Integrated Marketing, Brand Activation etc.
IF INTERESTED, please reply with updated CVs asap. PLEASE DO NOT CHANGE SUBJECT LINE.
Cheers Ajay THE NEW HORIZON RECRUITMENT PROCESS OUTSOURCING TALENT ACQUISITION | HEAD HUNTING | EXECUTIVE SEARCH | CAMPUS HIRING ------------------------------------------------------------------------------------------------------------ Visit us: https://www.myjobfactory.com Like us: https://www.facebook.com/tnhrecruitmentconsultants Connect us: https://in.linkedin.com/in/the-new-horizon-93bb2b35 ------------------------------------------------------------------------------------------------------------------